Skills & Competencies for EAP Counselor

EAP Counselor job profile

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JOB SUMMARY for EAP Counselor

Counsels and assists employees with issues affecting job-related performance and personal well-being.

JOB RESPONSIBILITIES for EAP Counselor

Evaluates and recommends outside treatment and counseling if necessary.

EAP Counselor SALARY RANGE

BASE 50%
$78,184
TOTAL 50%
$78,422
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Counselor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Counselor skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for EAP Counselor

1 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Identifies the scope of employee assistance programs to meet employees' individual needs.
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Level 2 Behaviors
(Light Experience)
Documents basic reports and presentations related to employee assistance programs issues.
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Level 3 Behaviors
(Moderate Experience)
Performs intake and counseling interviews with clients referred to the Employee Assistance Program.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of employee assistance programs to reduce workplace conflicts and issues.
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Level 5 Behaviors
(Mastery)
Leads the development of initiatives on employee assistance programs to foster organizational culture.
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2 Job Family Competencies – Employee Counselling
Proficiency Level -3
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Explains the difference between directive and non-directive employee counseling.
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Level 2 Behaviors
(Light Experience)
Conducts directive and non-directive employee counseling to suggest solutions.
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Level 3 Behaviors
(Moderate Experience)
Examines available alternatives or choices to perform all functions of counseling.
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Level 4 Behaviors
(Extensive Experience)
Facilitates employee counseling to develop solutions in coping with personal and workplace issues.
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Level 5 Behaviors
(Mastery)
Establishes employee counseling objectives to increase the motivation of our employees.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

7 soft skills or competencies (core competencies) for EAP Counselor

1 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Illustrates the abilities and competencies necessary for coordination.
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Level 2 Behaviors
(Light Experience)
Plans work schedules for a simple project.
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Level 3 Behaviors
(Moderate Experience)
Creates contingency plans to mitigate emergencies and prepare for most circumstances.
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Level 4 Behaviors
(Extensive Experience)
Develops working processes and detailed planning for a brand new project.
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Level 5 Behaviors
(Mastery)
Establishes measures to assess progress against the plan.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Explains the necessity of confidentiality in running a business.
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Level 2 Behaviors
(Light Experience)
Documents and escalates confidentiality issues with an appropriate sense of urgency.
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Level 3 Behaviors
(Moderate Experience)
Explores new ways and tools to handle confidential and sensitive information.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates thorough knowledge of industry and organization's policies and practices requiring confidentiality.
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Level 5 Behaviors
(Mastery)
Fosters a culture of confidentiality to protect employee and organization information.
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3 EAP Counselor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Counselor
Proficiency Level - 4
5 Competency for - EAP Counselor
Proficiency Level - 5

Summary of EAP Counselor skills and competencies

There are 0 hard skills for EAP Counselor.
5 general skills for EAP Counselor, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Counselor, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Counselor, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.

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